Why doesn't Quicken start after clicking the Quicken desktop icon on the Microsoft Windows desktop?

Some Quicken files may have been damaged or were incompletely installed.

To resolve this issue, follow the directions for Installing Quicken in Safe Mode. Please follow the directions below according to your operating system:

Windows XP

Instead of installing in Safe Mode when running Windows XP, use the following steps to restart your computer in Selective Startup Mode and install Quicken:

From the Start menu, choose Run.

In the Open field, type MSCONFIG, and then click OK.

Click the General tab, and then choose Selective Startup.

Select Load System Services.

On the Services tab, be sure that Hide all Microsoft Services is not selected.

Click Disable all to clear all selected services.

Select Windows installer, and then click OK.

Click Restart when prompted, "You must restart your computer for some of the changes made by the system configuration utility to take effect."

Run the Quicken installation from the CD-ROM. The Quicken installation should start automatically after placing the Quicken installation CD-ROM in your CD-ROM drive. If it does not:

Double-click the My Computer icon on the desktop. This will open the My Computer window.

In the My Computer window, select the CD-ROM drive. This will have a label such as Qwdlx_r1 indicating the Quicken program disc.

Double-click the file named Install.exe (or Install) to begin the Quicken installation.

Follow the prompts to complete the installation.

After installing, complete the following steps to revert your system to its previous configuration:

From the Start menu, choose Run.

In the Open field, type MSCONFIG, and then click OK.

Click the General tab, and then choose Normal Startup.

Click OK, and then click Restart when prompted, "You must restart your computer for some of the changes made by the system configuration utility to take effect."

If the installation is not successful, you will need to install using a hard drive installation, which involves copying the installation files to the hard drive of your computer:

Create a new folder on the desktop by right-clicking on the desktop, pointing to New and selecting Folder. This will create a folder named New Folder on the desktop.

Place the Quicken program CD-ROM in the CD-ROM drive.

If a message prompting you to install Quicken appears, click No.

Double-click the My Computer icon on the desktop.

In the My Computer window, click to select the CD-ROM drive. It will have a label such as Qwdlx_r1 indicating the Quicken program CD-ROM.

With the CD-ROM drive selected, choose Open from the File menu. The contents of the CD-ROM will be displayed.

Select the folder labeled Disk 1.

From the Edit menu, choose Copy.

Close the My Computer window.

Open the New Folder that was created in Step 1.

In the New Folder window, choose Paste from the Edit menu. This will copy the contents of the Quicken program from the CD-ROM to the hard disk.

Note: If the folder does not copy successfully, this indicates a problem with the CD-ROM or with your CD-ROM drive. Attempt to use the CD-ROM on another computer to see if you still experience difficulties; otherwise, contact customer service for a replacement disk.

When the copying is complete, the Disk 1 folder will be displayed in the New Folder window.

Double-click to open the Disk 1 folder, and then double-click the file named Install.exe (or Install) to begin the Quicken installation.

Follow the prompts to complete the installation.

After the installation completes, follow the above steps to revert your system to its previous configuration.

Windows 2000

To bypass issues when installing on Windows 2000, close all open applications:

Press Ctrl+Alt+Delete.

Select Task List.

On the Applications tab, select each application and choose End Task.

To install Quicken after closing all running applications, insert the installation CD-ROM into the CD-ROM drive. The installation should automatically begin. If it does not:

Double-click the My Computer icon on the desktop. This will open the My Computer window.

In the My Computer window, select the CD-ROM drive. This will have a label such as Qwdlx_r1 indicating the Quicken program disc.

Double-click the file named Install.exe (or Install) to begin the Quicken installation.

If the installation is not successful, you will need to install using a hard drive installation, which involves copying the installation files to the hard drive of your computer:

Create a new folder on the desktop by right-clicking on the desktop, pointing to New and selecting Folder. This will create a folder named New Folder on the desktop.

Place the Quicken program CD-ROM in the CD-ROM drive.

If a message prompting you to install Quicken appears, click No.

Double-click the My Computer icon on the desktop.

In the My Computer window, click to select the CD-ROM drive. It will have a label such as Qwdlx_r1 indicating the Quicken program CD-ROM.

With the CD-ROM drive selected, choose Open from the File menu. The contents of the CD-ROM will be displayed.

Select the folder labeled Disk 1.

From the Edit menu, choose Copy.

Close the My Computer window.

Open the New Folder that was created in Step 1.

In the New Folder window, choose Paste from the Edit menu. This will copy the contents of the Quicken program from the CD-ROM to the hard disk.

Note: If the folder does not copy successfully, this indicates a problem with the CD-ROM or with your CD-ROM drive. Attempt to use the CD-ROM on another computer to see if you still experience difficulties; otherwise, contact customer service for a replacement disk.

When the copying is complete, the Disk 1 folder will be displayed in the New Folder window.

Double-click to open the Disk 1 folder, and then double-click the file named Install.exe (or Install) to begin the Quicken installation.

Follow the prompts to complete the installation.

Windows 95/98/Me

A hard drive installation to bypass system issues consists of copying all program installation files from the CD-ROM to a folder on the hard disk, restarting the computer into Safe Mode, and then running the installation from those copied files.

Copy the installation files to the hard drive of your computer.

Create a new folder on the desktop by right-clicking on the desktop, pointing to New and selecting Folder. This will create a folder named New Folder on the desktop.

Place the Quicken program CD-ROM in the CD-ROM drive.

If a message prompting you to install Quicken appears, click No.

Double-click the My Computer icon on the desktop.

In the My Computer window, click to select the CD-ROM drive. It will have a label such as Qwdlx_r1 indicating the Quicken program CD-ROM.

With the CD-ROM drive selected, choose Open from the File menu. The contents of the CD-ROM will be displayed.

Select the folder labeled Disk 1.

From the Edit menu, choose Copy.

Close the My Computer window.

Open the New Folder that was created in Step 1.

In the New Folder window, choose Paste from the Edit menu. This will copy the contents of the Quicken program from the CD-ROM to the hard disk.

Note: If the folder does not copy successfully, this indicates a problem with the CD-ROM or with your CD-ROM drive. Attempt to use the CD-ROM on another computer to see if you still experience difficulties; otherwise, contact customer service for a replacement disk.

When the copying is complete, the Disk 1 folder will be displayed in the New Folder window.

Restart the computer into Safe Mode.

Choose Shut Down on the Start menu.

In the Shut Down Windows screen, choose Restart the Computer (or Restart), and click OK or Yes.

As the computer is restarting, press and hold down the F8 key to open the Windows Startup Menu.

Use the arrow keys on the keyboard to select Safe Mode and press Enter.

Click OK on the Windows is running in safe mode message.

Install Quicken.

Open the Disk 1 folder located in the New Folder.

In the Disk 1 window, double-click the icon labeled Install (or Install.exe) to begin the installation program.

After successfully installing the Quicken program, delete the New Folder from the desktop.

Choose Shut Down on the Start menu.

In the Shut Down Windows screen, choose Restart the Computer (or Restart), and click OK or Yes to return to a normal Windows environment.